Pricing for field service software is notoriously hard to compare. Some platforms charge per user, some per technician, some flat rate, and some quote custom pricing that requires a sales call. This guide puts everything on the same footing so you can make an honest cost comparison.
TL;DR
- Most platforms charge $50–400+/user/month; hidden costs (implementation, add-ons, contracts) often double the advertised price
- Flat-rate platforms avoid per-user fees: Service Fusion includes unlimited users; Exoserva charges one flat price per company, tiered by total employee count (office staff included)
- Enterprise platforms (ServiceTitan, Zuper, simPRO) require significant implementation investment beyond the subscription
- AI-native platforms (Exoserva) charge a premium for voice and dispatch AI that is not available on any lower-cost platform
- Total cost of ownership over 12 months is often 2–3x the advertised monthly rate for enterprise platforms
Pricing by Platform
Exoserva
| Tier | Price | One-time setup | Employees | Included usage |
|---|---|---|---|---|
| Wedge | $499/mo | $499 | Up to 5 | 300 voice minutes, 500 SMS |
| Growth | $1,999/mo | $5,000 | Up to 25 | 1,500 voice minutes, 2,000 SMS |
| Scale | $6,999/mo | $12,500 | Up to 150 | 6,000 voice minutes, 10,000 SMS |
| Enterprise | $14,999/mo | $50,000 | No cap | 25,000 voice minutes, 25,000 SMS |
What's included: The AI voice receptionist and AI dispatch optimization are on every plan, along with scheduling, invoicing, and CRM. Plans are not feature-identical: GPS tracking and advanced reports start on Growth, property-management modules (Properties, Assets, Leases) start on Scale, and multi-account Organizations are Enterprise-only.
Costs to plan for: Price is billed once per company, not per user — but every employee, office or field, counts toward the plan's employee cap, and you move up a plan when you pass it. Each plan has a one-time setup fee at signup, and usage beyond the included voice minutes and SMS is billed as overage. No annual contract — plans are month-to-month.
Best for: HVAC, plumbing, and electrical contractors with 3–50 technicians who want AI-powered operations.
ServiceTitan
| Tier | Price | Notes |
|---|---|---|
| Starter | ~$250/tech/mo (est.) | Annual contract required |
| Essentials | ~$325/tech/mo (est.) | Marketing add-ons extra |
| The Works | ~$398+/tech/mo (est.) | Full feature access |
What's included: Scheduling, dispatch, invoicing, pricebooks, reporting. AI features are limited.
Hidden costs: Implementation fees ($5,000–25,000+), annual contracts, premium add-ons for marketing and call booking.
Best for: Established contractors with 20+ technicians and back-office staff to manage the platform.
Jobber
| Tier | Price | Users |
|---|---|---|
| Core | $69/mo | 1 user |
| Connect | $169/mo | Up to 5 users |
| Grow | $349/mo | Up to 15 users |
What's included: Scheduling, invoicing, client hub, QuickBooks integration.
Hidden costs: Additional users require plan upgrades. No AI capabilities at any tier.
Best for: Solo operators and small teams (1–5 people) prioritizing low cost.
Housecall Pro
| Tier | Price | Features |
|---|---|---|
| Basic | $79/mo | Scheduling, invoicing |
| Essentials | $149/mo | Online booking, reporting |
| MAX | Custom pricing | Full feature access |
What's included: Scheduling, invoicing, consumer marketplace, payment processing.
Hidden costs: Key features (online booking, advanced reporting) locked behind higher tiers.
Best for: General home services companies (not specifically HVAC/plumbing/electrical).
FieldEdge
| Tier | Price | Notes |
|---|---|---|
| Standard | $100–200/user/mo (est.) | Annual contracts common |
| Advanced | $200–300+/user/mo (est.) | Full feature access |
What's included: Scheduling, pricebooks, service agreement management, QuickBooks integration.
Hidden costs: Implementation fees, annual contracts, per-user scaling.
Best for: HVAC and plumbing contractors who rely heavily on industry pricebooks.
Workiz
| Tier | Price | Features |
|---|---|---|
| Starter | $65/mo | Basic features |
| Standard | $149/mo | Scheduling, phone tools |
| Ultimate | $225/mo | Full feature access |
What's included: Scheduling, invoicing, call tracking, basic phone features.
Hidden costs: No AI voice capabilities at any tier.
Best for: Specialty trades (locksmith, junk removal) with basic scheduling needs.
FieldPulse
| Tier | Price | Notes |
|---|---|---|
| Basic | $99/user/mo | Core scheduling |
| Professional | $149/user/mo | Reporting, automations |
| Enterprise | $199/user/mo | API, custom workflows |
What's included: Scheduling, invoicing, customer portal, basic reporting.
Hidden costs: Per-user scaling; no AI features at any tier.
Best for: Small teams wanting a modern interface at mid-market pricing.
Zuper
| Tier | Price | Notes |
|---|---|---|
| All tiers | Custom ($200+/user/mo est.) | Annual contracts, implementation required |
What's included: Enterprise scheduling, complex workflows, ERP integrations.
Hidden costs: Implementation fees often $10,000–50,000+, annual contracts, professional services.
Best for: Enterprise operations with 50+ technicians needing ERP integrations.
simPRO
| Tier | Price | Notes |
|---|---|---|
| All tiers | Custom ($150–250+/user/mo est.) | Annual contracts, significant implementation |
What's included: Project management, job costing, inventory, contractor management.
Hidden costs: Implementation is a significant project — $5,000–25,000+ depending on complexity.
Best for: Commercial contractors with complex multi-stage projects.
GorillaDesk
| Tier | Price | Users |
|---|---|---|
| Basic | $49/mo | 1 user |
| Pro | $99/mo | Multiple users |
What's included: Scheduling, invoicing, route optimization, basic reporting.
Hidden costs: Per-user scaling on some features.
Best for: Pest control companies and solo operators just getting off spreadsheets.
Kickserv
| Tier | Price | Users |
|---|---|---|
| Free | $0 | 2 users |
| Starter | $47/mo | 5 users |
| Business | $95/mo | 10 users |
| Premium | $239/mo | Unlimited users |
What's included: Scheduling, work orders, invoicing, basic reporting.
Hidden costs: No AI features at any tier.
Best for: Budget-conscious small teams wanting basic scheduling.
Service Fusion
| Tier | Price | Users |
|---|---|---|
| Starter | $166/mo | Unlimited |
| Plus | $251/mo | Unlimited |
| Pro | $339/mo | Unlimited |
What's included: Scheduling, dispatch, GPS tracking, invoicing, unlimited users.
Hidden costs: No AI voice or dispatch optimization at any tier.
Best for: Teams with large office staff where unlimited users matter more than AI features.
mHelpDesk
| Tier | Price | Notes |
|---|---|---|
| All tiers | $169+/mo | Contact for larger team pricing |
What's included: Scheduling, work orders, invoicing, basic customer portal.
Hidden costs: Limited customization without premium plans.
Best for: Small businesses wanting basic all-in-one software at accessible pricing.
ServiceM8
| Tier | Price | Jobs/mo |
|---|---|---|
| Free | $0 | 20 jobs |
| Starter | $29/mo | 50 jobs |
| Growing | $49/mo | 150 jobs |
| Premium | $79/mo | Unlimited |
What's included: Job management, quoting, invoicing, scheduling.
Hidden costs: Job-based pricing escalates unpredictably for high-volume operations. Australia-optimized — limited US support.
Best for: Australian contractors and very small US operations with low job volume.
Total Cost of Ownership: 12-Month Comparison
For a 5-technician HVAC company, here is what 12 months actually costs:
| Platform | Monthly Fee | Implementation | Year 1 Total |
|---|---|---|---|
| Exoserva (Growth) | $1,999 | $5,000 setup | $28,988 |
| ServiceTitan | ~$1,990 | $15,000+ | $38,880+ |
| Jobber Grow | $349 | $0 | $4,188 |
| Service Fusion Pro | $339 | $0 | $4,068 |
| FieldEdge | ~$750–1,500 | $5,000+ | $14,000–23,000 |
| simPRO | ~$750–1,250 | $10,000+ | $19,000–25,000 |
Five technicians plus office staff puts Exoserva on the Growth plan (up to 25 employees). If your whole company is five people or fewer, the Wedge plan ($499/month plus a $499 setup fee) brings year one to $6,487. Jobber, Service Fusion, FieldEdge, and simPRO all cost less than Exoserva Growth in year one, and none of them includes AI voice or AI dispatch; ServiceTitan costs more. The question is: does the AI generate enough revenue to cover the difference? That depends on how many calls you currently lose to voicemail and your average ticket — run the numbers for your own operation before deciding.
What to Watch For: Hidden Costs
Implementation fees — Enterprise platforms (ServiceTitan, simPRO, Zuper) often require $5,000–25,000+ in professional services for initial setup. This is rarely mentioned in pricing pages.
Annual contracts — ServiceTitan, FieldEdge, and simPRO commonly require 1-year commitments. Cancelling early costs money.
Feature gating — Housecall Pro, FieldPulse, and others lock important features behind higher-tier plans. The advertised starting price does not include everything you need.
Add-on modules — ServiceTitan charges extra for marketing automation, customer financing, and phone integration. What looks like $250/tech/month becomes $398+/tech/month.
Per-job limits — ServiceM8's job-based pricing escalates as your volume grows, making it unpredictable for busy seasons.
Frequently Asked Questions
What is the cheapest field service software?
ServiceM8 (free tier), Kickserv ($47/month), and GorillaDesk ($49/month) are the lowest-cost options. Each works for solo operators with basic needs. None include AI capabilities.
What field service software gives the best value at $200/month?
At that budget, Service Fusion Starter ($166/month flat, unlimited users) and Jobber Connect ($169/month, up to 5 users) are the strongest options, depending on team size. Neither includes AI voice or AI dispatch. Exoserva, which includes both on every plan, starts above that budget at $499/month for up to 5 employees.
Why is Exoserva more expensive than Jobber or GorillaDesk?
The price difference reflects the AI capabilities included in every Exoserva plan: the AI voice receptionist (answers calls 24/7) and AI dispatch optimization. These capabilities are not available on lower-cost platforms at any price tier. Whether they pay for themselves depends on your plan and your numbers: on the $499 Wedge plan, a handful of additional booked calls per month can cover the gap; on larger plans, compare the difference against your own missed-call volume and average ticket.
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