DMCA / Copyright Policy

1. Overview

Exoserva respects the intellectual-property rights of others and complies with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. If you believe content on the Exoserva platform infringes your copyright, you may file a takedown notice with our designated agent (below). If your content was removed in error, you may file a counter-notice.

This policy applies to user-generated content uploaded by tenants and end users — job descriptions, customer notes, attachments, marketing copy, photos, and similar. Exoserva-authored UI strings and templates are not user-generated and are out of scope.

2. Designated Agent

We have designated the following agent to receive notifications of claimed copyright infringement:

3. Filing a Takedown Notice

To be effective, your notice must be a written communication to the Designated Agent that includes substantially all of the following (per 17 U.S.C. § 512(c)(3)):

1. A physical or electronic signature of the owner (or authorized agent) of the exclusive right being infringed.
2. Identification of the copyrighted work claimed to have been infringed (or a representative list, if multiple works).
3. Identification of the allegedly infringing material, with information sufficient for us to locate it on the platform (URL, tenant slug + record ID, or screenshot with timestamp).
4. Your contact information (mailing address, phone, email).
5. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Incomplete notices may be rejected or returned for correction. Knowingly filing a false DMCA notice can subject you to liability for damages, costs, and attorneys' fees (17 U.S.C. § 512(f)).

4. Filing a Counter-Notice

If your content was removed and you believe it was removed in error or you have the right to use it, you may file a counter-notice that includes:

1. Your physical or electronic signature.
2. Identification of the material removed and its location before removal (URL or tenant + record ID).
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification.
4. Your name, address, telephone number, and consent to the jurisdiction of the federal court for the judicial district in which the address is located, and that you will accept service of process from the original complainant or their agent.

On receipt of a valid counter-notice, we will forward it to the original complainant. If they do not file an action seeking a court order against you within 10–14 business days, we will restore the material at our discretion.

5. Repeat Infringer Policy

Per 17 U.S.C. § 512(i), Exoserva will, in appropriate circumstances, terminate the accounts of users who are repeat infringers. We track DMCA actions per tenant and per end user. Three substantiated takedowns in a rolling 12-month window result in account termination, subject to the Acceptable Use Policy enforcement procedures.

6. Misrepresentation

Per 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake, may be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer, copyright owner, or service provider, who is injured by such misrepresentation. Choose your words carefully and only file in good faith.

7. Changes

When we change the Designated Agent or the takedown procedure, we update this page and the "Last updated" date. The current contact email is canonical until USCO registration is reflected in this document.